HRo (Ta) - Sm

**_Ready to shape the future of work?_**

**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**

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**This role requires overseeing high-volume, time-zone-sensitive hiring operations across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce.**

**Responsibilities**Leadership & Team Management**

**Lead a cross-functional delivery team of 20-40 staff, including recruitment coordinators, sourcing analysts, and reporting specialists.**

**Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.**

**Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.**

**Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.**

**Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.**

**Lead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions**
- **Strategic Talent Acquisition Leadership**:
**Develop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies. (Ex: - vendor cost optimization, sourcing channel optimization, etc.)**

**Lead large-scale, complex hiring initiatives including senior leadership and niche skill roles.**

**Anticipate future talent needs and design proactive sourcing and engagement plans.**

**Drive employer branding initiatives by tracking the success to attract top talent in the competitive market.**

**Supervise pre-joining activities including documentation, compliance validation, third-party background checks, and onboarding portal readiness.**

**Demonstrate hands-on proficiency in at least one leading ATS/ Onboarding platform such as Workday, SuccessFactors, Avature, Taleo, etc.**

**Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.**

**Handle exceptions and escalations**Stakeholder Management**:
**Act as the escalation point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.**

**Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance.**

**Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.**

**Anticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans.**Reporting & Process Excellence**

**Oversee recruitment and onboarding process frameworks ensuring efficiency, compliance, and scalability.**

**Champion continuous improvement initiatives leveraging data analytics, automation, AI & Agentic AI and best practices.**

**Monitor and analyse key recruitment and onboarding metrics to identify trends and drive actionable improvements.**Risk, Compliance & Audit Readiness**

**Ensure strict adherence to all relevant labour laws, corporate policies, and audit requirements across recruitment and onboarding activities.**

**Lead periodic internal reviews, documentation audits, and risk assessments for onboarding and hiring processes.**

**Address audit gaps and implement preventive controls across high-risk areas (e.g., delayed background verifications or pre-employment checks, data access, offer issuance).**

**Qualifications we seek in you**

**Minimum Qualifications**

**Bachelor’s degree in HR, Business, or a related field.**

**Proven experience in Talent Acquisition or a related role, with a strong background in leadership.**

**Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.**

**Expertise in talent acquisition strategy, workforce planning, employer branding, and recruitment technology.**

**Proficient with ATS (SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory**

**Experience in ticketing tool like Service Now, Zendesk, etc is preferrable**

**Excellent verbal and written communication skills**

**Willingness to work 5 days from office in client specif