SM-HRO(Content Mgmt)

Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Manager, HR Portal Content Owner, HRO
This position is accountable for managing clients HR knowledge management portal and case management tool content and capabilities. These tools serve as the voice for all aspects of the HR organization&rsquos internal online presence, and this position ensures that they are completely comprehensive, current and user-friendly.
Responsibilities
. Create, oversee and enforce the system&rsquos global governance processes to include content management, posting and archiving.
. Work with global, regional and local HR associates from Centers of Excellence, businesses, functions, regions and operations as well as representatives from other functions in the company to ensure portal content is complete, comprehensive, user-friendly, branded and organized
. Ensure the information that associates want and need to know is located on the portal. This includes working with content owners to get content created and added to the site.
. Ensure new/modified content is properly edited, proofread and/or translated. On a limited basis, may be asked to write content.
. Ensures information on the portal is easy to understand and use by associates at all levels by looking at it from their perspective and conducting focus groups/surveys. Identify and implement the most effective method to convey the information (videos, links, checklists, user guides, desktop procedures, calendars, polls, banners, etc.)
. Maintain a consistent look and feel throughout the portal and ensure compliance with client&rsquos identity requirements. This includes templates, graphic design/images, banners and layouts are consistent.
. Ensure portal content is structured in a way that information can be easily navigated and found by users of all levels. Ensure internal and external links are maintained.
. Ensure portal is based on user type and location including language translation work closely with the technical team to identify and fix site problems that arise and to stay abreast of, select, implement and apply system/feature upgrades and enhancements
. Optimize and analyze portal and case management utilization and success using new technologies and tools.
. Suggest and consider enhancements based on customer and HR feedback as well as portal and case management analysis
. Track, report, analyze and respond to metrics that measure reach and effectiveness and identify opportunities for improvement.

Knowledge, skills and abilities
. Excellent organization and analytical skills with the ability to manage multiple projects in a fast-paced, deadline driven environment at the same time being able to adjust easily to changing priorities and demands
. Effective communication, interpersonal, influence, persuasion and savvy skills with demonstrated ability to problem solve, build consensus and work cooperatively and effectively to drive for results with all levels of associates within and across departments and regions and with vendors
. Detail oriented, analytical, and logical with a process and systems orientation including understanding, and successful use, of analytics tools and other metrics
. Customer centric/oriented able to develop creative solutions for audience needs
. Ability to independently initiate, manage, execute and report on tasks
. Knowledge of metadata management and data discovery, to include standards and implementation profiles promoting interoperability, service enabling and compliance
. Knowledge management certification, knowledge of ServiceNow solutions, and/or bilingual are not required but preferred

Qualifications we seek in you
Minimum Qualifications
. Any Graduate / Postgraduate
. Excellent verbal, written, presentation and interpersonal skills in English
. Relevant HRSS experience
. Relevant experience in NA HRO domain
Preferred Qualifications/ Skills
. Service Now
. Workday

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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