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Customer Service Executive

2 weeks ago

Mumbai Maharashtra, India Firmway Services Pvt Ltd Full time

**Roles and Responsibilities**:

- Guide customers in onboarding and starting their journey on our product.
- Build and maintain customer relationships to drive retention, loyalty, and satisfaction.
- Act as the first point of contact for customer queries and support.
- Ensure customers are effectively using the product to achieve success.
- Prepare and share usage reports and key client updates.
- Create Excel reports and assist in preparing PowerPoint presentations (training provided).
- Maintain CRM updates and support in other assigned tasks.

**Skills & Qualifications**:

- Excellent communication skills, with a client-focused attitude, empathy, and ability to relate to customer needs.
- Excellent organizational and planning skills, with a keen attention to detail.
- Able to take a proactive approach to work and find teaching other people rewarding.
- Degree Preferred - Any Graduate (B.Com preferred).
- Experience: 6 months to 1 years.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- How many months/years of experience do you have in customer service?
- Rate your English communication (1- poor, 2- Average, 3- Good, 4- Very good, 5- Excellent).
- What is your notice period?
- What is your current CTC?
- What is your expected CTC?
- Are you willing to travel to Andheri?

Expected Start Date: 15/09/2025