Application Support

1 week ago

Kukatpally Hyderabad Telangana, India MakeRoot Full time

**Key Responsibilities:1. Data Entry & Management**
- Regularly verify, validate, and **cleanse data** to maintain consistency and correctness.
- Manage and organize data using **MS Excel**, including **Pivot Tables, VLOOKUP, and Data Validation**.
- Ensure compliance with **data privacy and security standards**.

**2. Client Support & Application Assistance**
- Address **client queries, troubleshoot common issues, and escalate complex problems** to the technical team if needed.
- Maintain a **helpdesk or ticketing system** to track and resolve support requests efficiently.

**3. Coordination & Reporting**
- Communicate with internal teams (technical, sales, and customer service) to **resolve client concerns**.
- Ensure all **client requests and concerns are logged and resolved** in a timely manner.
- Maintain up-to-date **documentation and user guides** for reference.

**4. Process Improvement & Quality Control**
- Continuously **identify areas for process improvement** in data entry and client support.
- Ensure adherence to **quality standards and operational protocols**.

**Qualifications & Skills:Educational Background**:

- **Bachelor’s degree** in **Commerce, Science, Computer Applications, or a related field** (B.Com, B.Sc, BCA, or equivalent).
- Additional certifications in **MS Excel, Data Management, or Customer Support** are a plus.

**Technical Skills**:

- **Proficiency in MS Excel** (VLOOKUP, Pivot Tables, Data Sorting, Conditional Formatting).
- Strong knowledge of **data entry tools and database management**.
- Familiarity with **CRM tools, helpdesk software, or ticketing systems** is an advantage.

**Soft Skills**:

- **Excellent communication skills** (verbal & written) for client interactions.
- **Strong problem-solving ability** and proactive approach to issue resolution.
- **Attention to detail** to ensure accuracy in data entry and reporting.
- **Ability to multitask and manage workload** efficiently.
- **Patience and adaptability** to handle client queries professionally.

*

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Shift:

- Day shift

Work Days:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Kukatpally, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 20/05/2025
Expected Start Date: 20/05/2025

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