Senior Associate Application Support

Career Category Information Systems Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our focus on four therapeutic areas -Oncology Inflammation General Medicine and Rare Disease- we reach millions of patients each year As a member of the Amgen team you ll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives Our award-winning culture is collaborative innovative and science based If you have a passion for challenges and the opportunities that lay within them you ll thrive as part of the Amgen team Join us and transform the lives of patients while transforming your career Senior Associate Application Support What you will do Let s do this Let s change the world In this vital role you will ensure the stability and continuous improvement of Amgen s data-integration landscape Partnering with a diverse global team you will monitor and optimize Informatica and ETL workloads troubleshoot business-critical issues and drive enhancements that keep our digital operations running efficiently No two days will be the same as you solve complex data-integration challenges across multiple business functions Roles Responsibilities Informatica ETL Operations Monitor daily Informatica jobs analyze performance and resolve failures or bottlenecks Implement minor and major enhancements to data-integration workflows ensuring robustness and scalability Conduct infrastructure assessments and recommend optimization strategies for Informatica and related ETL platforms Integration Engineering Continuous Improvement Design modify and support data-integration solutions connecting data lakes on-prem and cloud systems Utilize best-practice development standards to build test deploy and maintain integrations Identify automation opportunities and drive continuous-improvement initiatives to reduce manual effort and increase reliability Application Support Incident Management Provide L2 L3 support investigating incidents coordinating fixes and ensuring effective root-cause analysis Perform proactive maintenance patching SRT testing upgrades to sustain high availability Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment Collaboration Knowledge Management Work closely with cross-functional SMEs architects and Process Engineers to translate business requirements into technical solutions Read and apply Quick Reference Guides QRGs and knowledge articles for effective troubleshooting Document procedures contribute to knowledge bases and share best practices with global peers What we expect of you We are all different yet we all use our unique contributions to serve patients The vital attribute professional we seek is a type of person with these qualifications Basic Qualifications Master s degree Bachelor s degree and 5 to 9 years of relevant experience Preferred Qualifications MUST HAVE SKILLS 3 years of hands-on application deployment support experience in pharmaceutical or biotech environments Proven experience monitoring optimizing and enhancing Informatica other application job performance Familiarity with automation tools and scripting for job orchestration and monitoring NICE TO HAVE SKILLS Working knowledge of Agile and DevOps practices Jenkins JIRA GitHub Exposure to data-lake architectures and complementary ETL tools Understanding of web services data modelling and enterprise-integration concepts Strong learning agility and ability to pick up new technologies quickly SOFT SKILLS Strong problem-solving aptitude and analytical thinking Effective collaboration in highly cross-functional multicultural teams Clear written and verbal communication confident in escalating issues and presenting solutions High degree of initiative ownership and ability to manage multiple assignments simultaneously Customer-centric attitude with a proactive approach to improvement and innovation What you can expect of us As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being From our competitive benefits to our collaborative culture we ll support your journey every step of the way In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards Apply now and make a lasting impact with the Amgen team careers amgen com As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients Together we compete in the fight against serious disease Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation