Senior Analyst

About H E Services At H E Services vibrant tech Center in Hyderabad you will have the opportunity to contribute to technology innovation for Holman Automotive a leading American fleet management and automotive services company Our goal is to continue investing in people processes and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions Holman has come a long way during its first 100 years in business The automotive markets Holman serves include fleet management and leasing vehicle fabrication and up fitting component manufacturing and productivity solutions powertrain distribution and logistics services commercial and personal insurance and risk management and retail automotive sales as one of the largest privately owned dealership groups in the United States Join us and be part of a team that s transforming the way Holman operates creating a more efficient data-driven and customer-centric future Roles Responsibilities Provide 2nd and 3rd line support for internal and external users of key business applications Monitor and manage application performance availability and capacity Respond to system alerts to maintain uptime and reliability Proactively identify areas for improvement Investigate troubleshoot and resolve technical issues using code-level debugging log analysis and root cause analysis escalating to development teams when necessary Diagnose and resolve integration issues across APIs databases middleware and third-party systems Participate in post-incident reviews contributing technical insights root cause analysis and recommending preventive actions Collaborate with cross functional teams development QA and infrastructure to troubleshoot bugs deploy fixes and implement updates following established processes Collaborate with vendors to escalate issues when necessary and ensure timely resolution Manage and track incidents and service requests using ticketing system Create and maintain detailed documentation for known issues configuration changes and procedures Contribute to testing and validation of new features patches and configuration changes Participate in on-call rotation or provide out-of-hours support as required Required Skills Qualifications Technical Expertise 5 years of application support experience Ability to Analyse raw data to identify trends patterns anomalies and other helpful information Proficient in programming languages C NET NET 4 5 4 0 NET Core JavaScript Strong experience with web-based applications RESTful APIs and microservice based architectures Database experience in SQL Server and or Oracle Ability to read and debug source code and logs to identify issues and propose technical solutions Hands-on experience with cloud technologies specifically Microsoft Azure Experience working in agile teams using tools such as Azure Dev Ops Git OctoDeploy Familiarity with DevOps principles and tools such as CI CD pipelines Soft Skills Business Acumen Ability to work independently and collaboratively in a global team environment Strong problem-solving skills with the ability to translate technical issues into business language Excellent communication skills both written and verbal and ability to interact with both technical and non-technical stakeholders Experience working with SaaS providers and third-party business partners Ability to manage and prioritise incident tickets according to SLAs ensuring timely resolution and minimal disruption to business operations Preferred Qualifications Experience NET certification and or Microsoft Azure certification Experience with cloud platforms like Azure or AWS Understanding of agile methodologies and working in DevOps environments Fleet industry knowledge a plus but not required