Customer Service Executive

1 week ago

Delhi Delhi, India Access Pro Full time

We arehiring for CRE for Naraina Location

Company
- Kaapi solution Pvt Ltd

JD

Customer Relationship Executive (Lead Generation)

Role:

- Attending all incoming calls with quality conversation to generate maximum positive leads.

All leads must be accurately diverted to relevant department for B2B, B2C sales in different

regions.
- Completing all outgoing calls & cold calls as per the data shared with quality conversation

that generates genuine interest in product
- Maintain a high level of professional communication as the first point of contact for the

company & maintain consistent communication for all calls.
- Maintain minimum call drops & manage zero gaps in losing calls not being attended due to

cancellation because of waiting.
- Effective & prompt distribution of data achieved every day to respective sales centers on a

timely basis.

KPI:

- Call Log completions - Inbound and outbound - in line with defined daily productivity
- This position can earn incentive based on
- Customer feedback on quality of call
- % of leads converted into sales

Thanks & Regards

Bhavna Gupta

Access Pro Consultant

9667114358

**Job Types**: Full-time, Permanent

Pay: ₹11,218.46 - ₹28,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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