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Inbound Call Centre Agent
3 weeks ago
Work Description:
1. Customer will call the Toll free number to get an appointment with the Available or Nearby Doctor for consulting or treatment for their ailments, Call Center Agent must give a proper response knowing the details from customer and check the availability of Doctor by collecting the Zip Code
2. If the customer ask for an Ambulance to Book for any emergency, Call Center Agent must respond immediately to dispatch the Ambulance for the required location and stay on call until Ambulance reach the actual location and arrange an available doctor from that location.
3.No sales involved, No Targets involved, No Survey involved.
Scope of work:
Ensure the safe, efficient, and effective delivery of medical services
Assist physicians with patient care delivery
Work with other providers to ensure continuity of care
Develop and maintain effective communication with physicians, patients, and colleagues
Perform administrative duties such as scheduling, billing, and record keeping
Evaluate medical records and reports to determine patient's health status, needs, and
treatment, and advise physicians and other healthcare specialists
Create and maintain patient health records
Perform physical exams, diagnose and treat illnesses, and provide follow-up care
Advise patients on preventative and healthy habits
Serve as primary healthcare provider for patients
Contribute to business development and Strategic Planning
Attend regular staff meetings
Provide support for clinical and administrative functions
Assist with patient referrals and follow-up
Attend online medical conferences, training, and meetings
Other duties as assigned
Prepare and maintain patient charts, reports, and patient records
Any sort of medical emergency to be handled
End to End Operations of the Medical/Medicine
Requirements:
1 Fluency in English (spoken and written).
2.Typing speed up-to 60 WPM
3.Education Graduation preferably in Pharmacy. Nursing. Other may also apply
4.Experience 1- 2 years of call center experience.
**Salary**: 20K - 40K
Shift : Night US shift.
Perks: Cab Facility( pick and drop), One time meal, yearly bonus, performance bonus.
**Benefits**:
- Food provided
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 8146802623
