Email Support Executive

5 days ago

Noida Uttar Pradesh, India Five S Digital Full time

About the Role:
As a Level 3 agent, you will handle advanced customer issues escalated beyond the L1 and L2 support teams. Your expertise will be critical in maintaining customer satisfaction and ensuring process excellence.

Key Responsibilities:

- Manage Level 3 escalations from internal support teams
- Investigate and resolve complex or sensitive customer issues requiring in-depth knowledge
- Work cross-functionally with product, tech, and operations teams to identify root causes and permanent solutions
- Maintain thorough documentation of all escalated cases and resolutions
- Ensure quick turnaround time while maintaining high standards of communication and accuracy
- Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements
- Requirements:

- Prior experience in the e-commerce industry is preferred
- Strong analytical thinking and critical problem-solving abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with a calm and solution-oriented approach
- Hands-on experience with CRM tools - Freshdesk experience preferred
- Ability to work independently and collaboratively in a fast-paced environment
- Process Window - 8am to 8pm
- Language - Excellent English is required
- Salary up to - 35,000

HR Almas 8105955867

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

**Speak with the employer**
+91 8105955867

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