Email Support Executive

5 days ago

Noida, Uttar Pradesh, India Five S Digital Full time ₹ 3,00,000 - ₹ 3,50,000 per year

About the Role:

We are seeking experienced and detail-oriented L3 Email Support Agents to join our growing team. This role is ideal for individuals who thrive in solving complex problems and are passionate about delivering high-quality support in fast-paced environments.

As a Level 3 agent, you will handle advanced customer issues escalated beyond the L1 and L2 support teams. Your expertise will be critical in maintaining customer satisfaction and ensuring process excellence.

Key Responsibilities:

  • Manage Level 3 escalations from internal support teams

  • Investigate and resolve complex or sensitive customer issues requiring in-depth knowledge

  • Work cross-functionally with product, tech, and operations teams to identify root causes and permanent solutions

  • Maintain thorough documentation of all escalated cases and resolutions

  • Ensure quick turnaround time while maintaining high standards of communication and accuracy

  • Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements

  • Requirements:

o 2–3 years of experience in customer service, back-office support, or escalation management ( Email + Chat )

o Prior experience in the e-commerce industry is preferred

o Strong analytical thinking and critical problem-solving abilities

o Excellent written and verbal communication skills

o Customer-focused mindset with a calm and solution-oriented approach

o Hands-on experience with CRM tools – Freshdesk experience preferred

o Ability to work independently and collaboratively in a fast-paced environment

  • Process Window - 8am to 8pm

  • Language – Excellent English is required

. Salary up to - 35,000

HR Almas

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer

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