Conga Administrator

ConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences._
- Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. _
- Game-changers, innovators, culture-lovers—and humankind._
- We invite discovery and debate. We recognize key moments as milestones. _
- We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference._

**Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise**

**General Summary**:
The Conga Administrator will be responsible for maintaining and building enhancements for Conga Contract
Lifecycle Management (CLM), CongaSign, and Salesforce CPQ. This role will be responsible for configuring and
managing Conga CLM and CongaSign functionalities, providing expert knowledge and guidance, and ensuring the
seamless integration of these solutions within our Salesforce environment. This will be working with crossfunctional
teams to ensure the smooth running of the system and working the Salesforce CPQ to help enable a
streamlined solution for quoting.

**Essential Duties and Responsibilities**:

- Provides support to the business team, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the team through the explanation of facts, policies, and practices.
Configure and manage Conga CLM functionalities, including contract creation, negotiation, and lifecycle
management.
Provide expertise in best practices for CLM administration and identify opportunities for optimization.
Troubleshoot and resolve issues related to Conga CLM, CongaSign, and Salesforce integrations.
Collaborate with cross-functional teams to gather requirements and implement solutions that meet
business needs.
Conduct training sessions for end-users and provide ongoing support and documentation.
Stay up-to-date with the latest Conga CLM features and enhancements.
Administer CongaSign functionalities, ensuring secure and efficient electronic signature processes.
Assist in build out for Salesforce CPQ and advanced approvals in order to support the business.
Perform regular audits of Conga-related metadata and usage for compliance and optimization
Monitor Conga product releases and ensure compatibility and feature adoption

**Knowledge, Skills, and/or Abilities Required**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Proficiency in CongaSign administration, including electronic signature workflows and security protocols.
Excellent problem-solving skills and the ability to troubleshoot complex issues.
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional
teams.
Salesforce Administrator and CPQ Specialist certifications are a plus.
Knowledge of Apex, Visualforce, and Lightning components.
Familiarity with Agile methodologies and project management tools.

**Educational/Vocational/Previous Experience Recommendations**:

- Bachelor’s degree in related field or equivalent business experience
2+ years of relevant experience
Experience with data loader tools (configuring and utilizing)
Preferred: Sales Cloud, Service Cloud and Developer certifications

**Working Conditions**:

- Hybrid/Remote depending on location