Atlassian Suite Administrator

Position Summary:
Redaptive is seeking a highly skilled Atlassian Suite Administrator to join our team in Pune. This senior level position requires deep expertise in configuring, managing, and optimizing the full Atlassian suite, with particular emphasis on Jira Software, Jira Service Management (JSM), Jira Product Discovery (JPD), and Confluence. Beyond Atlassian tools, you will serve as a key administrator for various SaaS solutions critical to our business operations. This role demands a versatile technical professional who can maintain system integrity while driving continuous improvement across our technology ecosystem.

**Responsibilities and Duties**:
Atlassian Suite Administration:

- Design, implement, and maintain the architecture of our Atlassian environment, ensuring optimal performance, security, and scalability
- Configure and manage workflows, screens, fields, and permissions in Jira Software to support agile development processes and project management needs
- Administer Jira Service Management (JSM) for IT service delivery, including queue configuration, SLA setup, and automation rules
- Configure and maintain Jira Product Discovery (JPD) to support product management and roadmapping activities
- Manage Confluence spaces, templates, permissions, and integrations to enhance knowledge management and collaboration
- Implement and maintain Atlassian integrations with version control systems, CI/CD tools, and other development platforms
- Plan and execute Atlassian tool upgrades, migrations, and performance optimizations
- Monitor system health, troubleshoot issues, and implement preventative measures

Integration & Customization:

- Develop and maintain integrations between Atlassian products and other enterprise systems
- Configure and customize Atlassian tools using built-in functionality, marketplace apps, and scripting where appropriate
- Implement automation rules and workflows to streamline processes and reduce manual effort
- Develop custom reports, dashboards, and visualization solutions for various stakeholders
- Evaluate and recommend Atlassian marketplace apps to extend functionality
- Document integrations, customizations, and configurations for knowledge retention

SaaS Solutions Support:

- Configure user access, permissions, and security settings across multiple platforms
- Troubleshoot issues, implement solutions, and provide technical support for users
- Collaborate with vendors to resolve complex issues and implement new features
- Maintain system documentation and standard operating procedures for all supported platforms
- Develop training materials and conduct knowledge transfer sessions for end users

System Optimization & Governance:

- Establish and enforce governance policies for Atlassian and other supported platforms
- Implement best practices for system administration, security, and compliance
- Conduct regular system health checks and performance optimizations
- Manage system access and implement appropriate security controls
- Develop and maintain disaster recovery and business continuity plans
- Monitor system usage and implement strategies to optimize licensing costs

User Support & Enablement:

- Provide technical support for users, resolving issues and implementing enhancements
- Create and maintain user documentation and self-help resources
- Design and deliver training sessions to improve user adoption and productivity
- Gather and analyze user feedback to identify improvement opportunities -Collaborate with global teams to ensure consistent user experience

**Required Abilities and Skills**:

- Minimum of 8+ years of experience administering Jira Software and Confluence in an enterprise environment
- Demonstrated expertise with Jira Service Management (JSM) configuration and administration
- Experience with Jira customization, including workflows, screens, fields, and automation rules
- Strong understanding of Atlassian deployment architectures and performance optimization
- Experience integrating Atlassian tools with other enterprise systems
- Proficiency with SQL queries for database management and reporting
- Knowledge of scripting languages (Groovy, Python, or similar) for custom solutions
- Experience administering other SaaS platforms and understanding of SaaS administration principles
- Strong troubleshooting and problem-solving skills
- Excellent communication and documentation abilities
- Experience working in a global team environment

**Education and Experience**:

- Bachelor's degree in Computer Science, Information Technology, or related field Atlassian certifications (Jira Administrator, JSM Administrator, etc.)
- Experience with Jira Product Discovery (JPD) administration
- Direct experience administering HubSpot, SharePoint, Lumos, or Conga platforms
- Knowledge of Microsoft 365 administration and integration capabilities
- Experience with Atlassian Data Center products and enterprise-scale deployments
- Background in IT service management pri