Restaurant Captain

16 hours ago

Madurai Tamil Nadu, India Ciel HR Full time

Job Title: Restaurant Captain

Job Summary:
The Restaurant Captain oversees the dining room operations, leads the service team, and ensures guests have a high-quality dining experience. This role requires strong leadership, attention to detail, and a thorough understanding of food and beverage service.

Key Responsibilities:

- **Guest Relations**:

- Welcome guests warmly and assist with seating.
- Address guest queries and complaints promptly and courteously.
- Ensure a personalized and memorable dining experience for each guest.
- **Service Management**:

- Supervise and coordinate the service team, ensuring smooth operations.
- Train and mentor service staff in customer service, menu knowledge, and table etiquette.
- Monitor food and beverage service to ensure it meets the restaurant’s standards.
- **Order Management**:

- Take orders accurately and relay them to the kitchen and bar.
- Ensure timely delivery of food and drinks.
- Coordinate special requests and dietary preferences with the kitchen staff.
- **Quality Assurance**:

- Oversee table setups, cleanliness, and service presentation.
- Perform quality checks on food and beverage before serving.
- Ensure restaurant ambiance is maintained, including lighting, music, and temperature.
- **Team Collaboration**:

- Work closely with the kitchen, bar, and other service staff to ensure smooth operation.
- Coordinate with management to communicate guest feedback and service improvements.
- Assist with scheduling and allocation of service staff during peak hours.
- **Sales and Upselling**:

- Recommend menu items, daily specials, and pairing suggestions to guests.
- Upsell items by explaining the menu in a way that enhances the guest experience.

Qualifications and Skills:

- Proven experience in a similar role in a restaurant or hospitality setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of food and beverage service standards.
- Ability to multitask and work efficiently under pressure.

Working Conditions:

- Flexible schedule, including nights, weekends, and holidays.
- Physically able to stand for long periods and lift/move items as needed.

The Restaurant Captain role is crucial for maintaining a high standard of service and ensuring guests leave satisfied, driving both customer loyalty and restaurant success.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 5 years (preferred)

Work Location: In person

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