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Service Desk Advisor
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**Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. **Your Role and Responsibilities** - As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. - Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. - As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. - As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. - You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. - Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted. - This role requires outstanding communication, collaboration, and problem-solving skills. **Required Technical and Professional Expertise** - At least 2 years Windows support experience professionally - At least 2 years professional troubleshooting expertise - Customer support experience and service focus - Active listener with flexibility to modify approach and adapt to customer needs - Ability to multi-task - Proven problem-solving skills - Knowledge sharing **Preferred Technical and Professional Experience** - 3 to 4 years technical support or help desk experience supporting Windows **Required Education** Bachelor's Degree **Preferred Education** Master's Degree Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. **Other things to know** **Primary Job Category** Technical Specialist **Role (Job Role)** Customer Service Representative **Employment Type** Full-Time **Contract Type** Regular **Position Type** Early Professional **Travel Required** No Travel **Company** (Y030) Kyndryl Solutions Private Limited **Is this role a commissionable / sales incentive based position** No
