Customer Relationship Executive

4 days ago

Hoodi Bengaluru Karnataka, India The Purple Turtles Full time

**Location: Whitefield, Bangalore**

**Job Summary**:
We are seeking a proactive and customer-centric Customer Relationship Manager (CRM) to

join our team. As a CRM, your primary responsibility will be to manage and address all customer queries related to orders, social media comments, direct messages (DMs), and WhatsApp conversations. You will play a crucial role in providing exceptional customer service and ensuring customer satisfaction. Additionally, you will focus on addressing abandoned carts and converting them into sales through effective communication and timely follow-up with clients.

**Responsibilities**:
1. Customer Queries: Manage and respond to customer queries promptly and professionally

messages, and WhatsApp.

2. Order Assistance: Provide assistance and resolution to customer inquiries and concerns

related to orders, such as tracking shipments, order modifications, delivery issues, and

returns/exchanges.

3. Social Media Engagement: Monitor and respond to comments, messages, and reviews on

social media platforms, maintaining a positive brand image and engaging customers

effectively.

4. Abandoned Cart Recovery: Identify and address abandoned carts, reaching out to

customers to understand reasons for abandonment and providing incentives or assistance to

convert them into sales.

5. Customer Follow-up: Conduct timely follow-up with clients to ensure satisfaction, gather

feedback, and address any additional needs or concerns.

6. Customer Retention: Develop strategies to build and maintain customer loyalty, such as

personalized follow-up, exclusive offers, and proactive communication.

7. Collaboration: Collaborate with the sales, marketing, and operations teams to address

customer concerns, share customer insights, and contribute to improving overall customer

experience.

8. Reporting: Generate regular reports on customer queries, trends, and customer

satisfaction metrics to provide insights and support decision-making processes.

9. Continuous Improvement: Stay updated with product knowledge, industry trends, and best

practices in customer service to continuously improve customer interactions and satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Are you comfortable relocating to Bangalore ( if you are not from Bangalore)?
- What is your Current CTC?
- Do you speak Kannada, Hindi and English?
- What is your notice period?
- Expected CTC

  • Customer Relationship Executive

    5 days ago

    Bengaluru, Karnataka, India Accelerate Motors | Royal Enfield Full time

    We are seeking a **Customer Relationship Executive (CRE)** to ensure a smooth and satisfying purchase journey for Royal Enfield customers at our showroom. As the first point of contact, you will manage walk-ins, assist in sales coordination, handle customer queries, and support post-sales engagement—making every customer feel valued and heard. **Key...

  • Customer Relationship Executive

    2 weeks ago

    Bengaluru, Karnataka, India Remidio Full time

    Job Title: Customer Relationship Executive Summary: Roles and Responsibilities: - Develop and maintain relationships with government clients to understand their needs and requirements - Act as the main point of contact for inter department members, addressing any inquiries or concerns in a timely and professional manner - Collaborate with internal teams to...

  • Customer Relationship Executive

    1 week ago

    Bengaluru, Karnataka, India SHRISH MOTORS LLP Full time

    **Filters and topics**All Images Videos News Shopping Web Books More Tools **Search Results**AI over view **AI Overview**Learn more Listen A Customer Relations Executive (CRE) in the automobile industry is responsible for customer service, including: - **Handling customer inquiries**: The CRE is the primary point of contact for customers and is responsible...

  • Customer Relationship Executive

    2 weeks ago

    Bengaluru, Karnataka, India Codeship Private Limited Full time

    We are looking for a dynamic and confident **Customer Relationship Executive** to manage our client database, generate new leads, and build strong client relationships. The role involves cold calling, client engagement, and scheduling business meetups. **Key Responsibilities**: - Manage and update client database - Generate leads through cold calling &...

  • ▷ [Immediate Start] Customer Support Role - Ecommerce (0-2 Yrs) Bangalore (after-sales/customer Service)

    2 weeks ago

    Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...

  • Customer Relationship Executive

    7 days ago

    Bengaluru, Karnataka, India The Human essence consultancy Full time

    **Customer Relationship Responsibilities**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the...

  • Customer Relationship Executive

    2 weeks ago

    Electronic City, Bengaluru, Karnataka, India Actio Full time

    Need of Customer Relationship Executive(Female) for a two wheeler show room Languages-English+Kannada+Hindi(Need to have fluent communication) Experience-Minimum 2+ years of customer relation experience in Retail show rooms Pay: ₹25,000.07 - ₹30,000.00 per month **Experience**: - total work: 1 year (preferred) - Customer relationship management: 3...

  • Customer Relationship Executive

    1 week ago

    Domlur, Bengaluru, Karnataka, India ACT Solutions (P) Ltd Full time

    Job Title: Customer Relationship Executive CFemale) Company: Nexgen Work Location: Bangalore Key Responsibilities: Front office management and customer interactions Customer Relationship Management Should handle administrative tasks Responds to customer inquiries Should provide Sales Support Team Collaboration and Reporting Required Skills and...

  • Customer Relationship Executive

    5 days ago

    Domlur, Bengaluru, Karnataka, India ACT Solutions (P) Ltd Full time

    Job description Job Title: Customer Relationship Executive Company: Nexgen Work Location: Bangalore Key Responsibilities: Front office management and customer interactions Customer Relationship Management Should handle administrative tasks Responds to customer inquiries Should provide Sales Support Team Collaboration and Reporting Required Skills...

  • Customer Relationship Executive

    5 days ago

    Indiranagar, Bengaluru, Karnataka, India Oh Yes (Gigvoc Technologies Pvt Ltd) Full time

    Join our team as a Customer Relationship Executive (CRE) and be the face of our innovative Oh Yes app in Bangalore! You'll provide top-notch customer support, address user inquiries, and ensure a seamless experience for our users. - Provide excellent customer service to users of the Oh Yes app, addressing inquiries, feedback, and complaints in a timely and...