Customer Relationship Executive

2 days ago


Indiranagar Bengaluru Karnataka, India Oh Yes (Gigvoc Technologies Pvt Ltd) Full time

Join our team as a Customer Relationship Executive (CRE) and be the face of our innovative Oh Yes app in Bangalore You'll provide top-notch customer support, address user inquiries, and ensure a seamless experience for our users.
- Provide excellent customer service to users of the Oh Yes app, addressing inquiries, feedback, and complaints in a timely and professional manner.
- Build and maintain strong relationships with users to ensure a positive experience and encourage repeat usage of the app.
- Educate users about the features and benefits of the Oh Yes app, providing assistance and guidance as needed.
- Handle user accounts and profiles, ensuring accuracy and completeness of information.
- Collaborate with the marketing team to gather user feedback and insights to inform product development and marketing strategies.
- Monitor user engagement and satisfaction metrics, identifying trends and areas for improvement.
- Escalate complex issues to appropriate teams for resolution and follow-up.
- Stay updated on app features, updates, and promotions to effectively communicate with users.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English, Hindi, Kannada (preferred)

Work Location: In person

**Speak with the employer**
+91 7592020226



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