International Chat Process

3 days ago

Bengaluru Karnataka, India IntouchCX Full time

**Key Responsibilities**:

- Handle multiple customer chats efficiently with professionalism and empathy.
- Resolve queries related to products, services, orders, billing, or technical issues.
- Provide accurate and timely information to customers.
- Escalate complex issues to higher support teams when necessary.
- Maintain customer satisfaction and meet quality benchmarks.
- Update records of customer interactions in the system.

**Requirements**:
**For Freshers**:

- Graduate/Undergraduate (any stream).
- Excellent written English communication skills.
- Typing speed of at least 30-35 WPM with good accuracy.
- Willingness to work in **night shifts** and rotational offs.
- Positive attitude, adaptability, and eagerness to learn.
- Strong problem-solving and customer handling skills.
- Ability to multitask and manage multiple chat windows.
- Familiarity with CRM tools or ticketing systems is an added advantage.

**Skills Required**:

- Strong command of written English.
- Good interpersonal and customer service skills.
- Ability to work under pressure and meet targets.
- Flexibility for rotational shifts and night shifts.

**Benefits**:

- Competitive salary with performance-based incentives.
- Night shift allowance.
- Health insurance and other employee benefits.
- Career growth opportunities with training and development programs.

NOTE: IMMEDIATE JOINERS REQUIRED

**Job Types**: Full-time, Permanent

Pay: ₹220,000.00 - ₹340,000.00 per year

Work Location: In person

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