Guest Relation Executive

6 hours ago

Bandra Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Hiring for Guest Relation Executive for a leading Bar and Kitchen**
**Location: BKC, Mumbai.**

**Position Type: Guest Relations.**

**Key Responsibilities**:

- **Guest Interaction**:

- Greet guests warmly upon arrival and provide a friendly and welcoming atmosphere.
- Assist guests with reservations, seating arrangements, and special requests.
- **Customer Service**:

- Handle guest inquiries and complaints with empathy and efficiency, striving to resolve issues to the guest’s satisfaction.
- Provide information about the menu, specials, and restaurant policies to guests.
- **Reservation Management**:

- Manage reservation systems and ensure accurate booking information.
- Coordinate with the front-of-house team to accommodate guest preferences and special requests.
- **Event Coordination**:

- Assist in the planning and execution of special events, private parties, and group bookings.
- Work closely with the management team to ensure all event details are handled smoothly.
- **Feedback and Improvement**:

- Collect and document guest feedback to help identify areas for improvement.
- Collaborate with restaurant management to implement enhancements based on guest feedback.
- **Communication**:

- Maintain clear and effective communication with both guests and restaurant staff.
- Relay important information between guests and the kitchen or service team as needed.
- **Administrative Tasks**:

- Maintain and update guest records, including preferences and special requirements.
- Assist with reporting and analysing guest feedback to support continuous improvement efforts.

**Qualifications**:

- Proven experience in a Guest Relation role, preferably in a restaurant setting.
- Excellent interpersonal and communication skills, with a strong focus on guest satisfaction.
- Ability to handle high-pressure situations with professionalism and poise.
- Strong problem-solving skills and attention to detail.
- Proficiency in reservation and point-of-sale (POS) systems is a plus.
- A positive attitude and a genuine passion for delivering exceptional service.
- High school diploma or equivalent; additional hospitality training or certifications are a plus.

**You can contact**

**Pragati**

**8657440083**

**Thank You**

Pay: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma (required)

**Experience**:

- Guest relations: 1 year (required)
- Restaurant: 1 year (required)

**Location**:

- Bandra, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 8657440083

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