Student Success Advisor

1 week ago

New Delhi, India Scala Higher Education Full time

Job description

You shall be responsible for:
Guidance and attention to the student for the correct use of the Virtual Classroom, information systems, and virtual tools

Helping them identify their learning styles. To encourage the student's independence for them to become self-managers of their learning

To contain students with low performance and support them with approval strategies

To promote study habits in students, as well as strategies to generate meaningful learning

Promptly follow up on high-risk students

Follow up on the agreements generated

Identify student problems, in terms of academic, socioeconomic, health, family, among others, and offer alternative solutions to avoid dropout

Periodic communication and follow-up with the students, by different methods to motivate, guide, and reinforce their academic performance and professional training Support, attention, and counseling in administrative, financial, and school processes to our students.

Support requests (tickets) for the resolution of cases

Time and activity planning through the work schedule and comms channels software.

Immediately implement and execute contact and follow-up recommendations requested by the supervisor to improve performance

Daily record all communication with the student in SUGAR-CRM (database where interactions and calls with

You should have/be:
At least 1-3 years of customer service experience in a BPO setting (Inbound & Outbound)

At least 6 months of experience in the area of academic support

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively the student are recorded

Handling, safeguarding, and protection of sensitive data

**Job Types**:
Full-time, Regular / Permanent

**Salary**: From ₹23,000.00 per month

Schedule: Monday to Friday

Education: Bachelor's (preferred)

**Salary**: From ₹23,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Support: 1 year (preferred)

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