Client Relationship Executive

1 day ago

Chennai Tamil Nadu, India GuidedMyndz Inc Full time

**Position Summary**:
**Key Responsibilities**:
1. Client Relationship Management:

- Serve as the primary point of contact for clients, addressing inquiries and providing support throughout their coaching process.
- Build and maintain strong relationships with clients, ensuring their needs are understood and met.

2. On-boarding and Coordination:

- Manage the on-boarding process for new clients, including scheduling initial consultations and providing necessary information about services.
- Coordinate schedules between clients and coaches, ensuring seamless service delivery.

3. Communication and Support:

- Follow up with clients post-sessions to gather feedback and ensure satisfaction with services.

4. Administrative Duties:

- Maintain accurate client records, including documentation of interactions, feedback, and progress tracking.
- Assist in the preparation of reports and presentations for internal and client-facing meetings.

5. Client Engagement and Retention:

- Develop and implement strategies to enhance client engagement and retention.
- Organize seminars, webinars, workshops, etc.

6. Team Collaboration:

- Work closely with coaches and other team members to align client needs with available resources.
- Contribute to the continuous improvement of client services by providing insights and feedback.

**Qualifications**:

- A Bachelor’s degree. Fresh graduates are welcome to apply.
- Strong verbal and written communication skills with the ability to connect with clients and build rapport.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- A proactive, empathetic approach to client interactions, demonstrating patience and understanding.
- Familiarity with educational consulting, career coaching and mentoring practices.
- Knowledge of social media platforms and their use in client engagement.

**Key Traits**:

- Positive attitude and eagerness to help others.
- Ability to work in a fast-paced environment and adapt to new challenges.
- Attention to detail and a commitment to providing excellent service.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- What is your location in Chennai?

**Experience**:

- total work: 1 year (preferred)
- client handling: 1 year (preferred)

**Language**:

- English (required)
- Tamil (required)
- Hindi (preferred)

**Location**:

- Chennai, Tamil Nadu (required)

Work Location: Remote

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