Service Delivery Assoc 3

1 week ago

Bengaluru, India Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- **Who we are**:

- Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
- Our Core Beliefs:

- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients’ success is our success.

Integrity: We act ethically and honestly.

**Key Responsibilities/Outcomes**:

- Provide support on daily operations issues.
- Perform duties in accordance with account processes and procedures.
- Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor environment).
- Mentor team members
- Document assigned activities using defined process and timeframes.
- Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff.
- Identify areas for continuous improvement and efficiency in delivery of services.
- Take responsibility for follow-up services or problem escalation.
- Analyze and highlight operations performance.
- Complete and submit reports as requested.
- Support process improvement initiatives

LI-MG2

**You will be successful in this role if you have**:
Recognized bachelor’s degree in related discipline (desirable), minimum of 1 - 2 years of service delivery support experience - Ability to prioritize and organize workloads to complete multiple, simultaneous tasks both for self and others - Effective verbal and written communication skills - Prior experience working in hardware break and fix, installation, desk side software support and service desk support. - Has some experience supporting teams of customer engineers in either specific installation, equipment refresh projects or ongoing break / fix support. - Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. - Ability to work with technical documentation, statements of work, and contract requirements. - Ability to work with team members, peers and external clients. - Must be able to work to specific service level agreement (SLA) requirement. - Familiarity with

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