Process Trainer for Bpo

5 days ago

Mohali, India Infinity Career Edge Full time

**Position - Process Trainer ( International Process )**

**CTC - 5 to 5.5 Lpa**

**Notice - Immediate to 30 Days**

**Exp - 1 to 6 yrs**

**Must have Sills - Min one year exp as Trainer**

**Location - Mohali**

**Job Description -**

**Train all aspects of the program to new hires and refresher training to tenured employees**

**Need to have good presentation skills.**

**Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.**

**Tailor specific training programs to employee growth and retainment, career path assistance, etc.**

**Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.**

**Collate the training results and documentation of the same to present to the senior management weekly/monthly.**

**Deliver new hire training and other departmental training programs**

**Contribute to the overall success of the Training Dept**

**Assist in daily administration of a Learning Management System**

**Evaluate the performance of agents using tools available such as assessments, playbook observations, and provide recommendations under the guidance of the Trainer and Training Manager**

**Shift : Flexible to work in night shift.**

**Salary**: ₹45,000.00 - ₹50,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Training & development: 1 year (required)

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