Telecaller - Hindi & English Operations

1 week ago


Bengaluru Karnataka, India Kazam EV Tech Pvt Ltd. Full time

**Job Description: Technical Telecaller - Ops Team (Public Chargers)** As a key member of the team, you will contribute to maintaining highoperational standards and addressing customer concerns in a timely and effective manner. **Key Responsibilities**: - Customer Interaction: Handle inbound and outbound calls related to public chargers. Gather feedback from users and hosts, ensuring that their concerns are resolved quickly and efficiently. - Monitoring and Troubleshooting: Continuously monitor the operational status of public chargers, proactively identifying and addressing minor technical issues through calls. Provide basic troubleshooting support to hosts, ensuring mínimal disruption to service. - Proactive Communication: Act as a liaison between the operations team and other departments. Keep internal teams informed about charger statuses, ongoing issues, and valuable user feedback. - Issue Resolution: Take ownership of issues, solving them swiftly to reduce downtime for users and maintain smooth operations at charging stations. - Feedback Collection & Analysis: Actively collect and analyze feedback from users and hosts to drive improvements in service quality. Provide actionable insights to enhance operational processes. - Reporting: Regularly update the operations team on charger statuses, user concerns, and issue resolution. Prepare reports for continuous improvement and process refinement. **Required Skills and Qualifications**: - Language Proficiency: Strong command of English, Hindi, and Kannada to communicate effectively with a diverse range of users and hosts. - Excellent Communication Skills: Strong verbal and written communication skills for clear interactions with users and team members. - Problem-Solving Ability: Capable of diagnosing minor technical issues and offering immediate solutions to maintain charger uptime. - Technical Proficiency: Basic understanding of Microsoft Office Suite (Excel, Word, Outlook) for reporting and documentation purposes. - Attention to Detail: Ability to closely monitor charger functionality and foresee potential issues before they escalate into major problems. - Customer Service Focus: A customer-first attitude with the ability to handle inquiries and complaints in a professional, courteous manner. **Preferred Languages - Hindi & Kannada** **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance Schedule: - Day shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - Would you be comfortable with a budget between 20K - 25K? Work Location: In person


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