Customer Care Associate

3 days ago

Adyar Chennai Tamil Nadu, India SILAII Full time

**Join SILAII as a Customer Care Associate**

**About Us**:SILAII is India’s leading premium sculpture home décor brand, specialising in creating fine arts sculptures and souvenirs that bring cherished memories to life. We’re known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting.

**Position**:Customer Care Associate

**Employment Type**: Permanent, Full-time

**Location**: Adyar, Chennai (Head Office)

**Employment Type**: Full-time (On-Site)

**Shift**: General Shift

**Experience**: 0 - 2 years

**Position Overview**:We are seeking a passionate and customer-focused Customer Care Associate fluent in Hindi, Telugu and English to handle voice and non-voice customer interactions. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude to deliver an exceptional customer experience.

**Key Responsibilities**:

- Assist customers with product-related queries, order statuses, and post-purchase support.
- Provide solutions to customer complaints efficiently and professionally.
- Accurately document all customer interactions and maintain CRM records.
- Offer detailed information about SILAII’s products.
- Collect customer feedback and communicate it to relevant teams to improve products and services.
- Work collaboratively with internal teams to resolve customer issues promptly.

**Qualifications**:

- **Language Proficiency**: Fluency in Tamil, Hindi, and English (verbal and written); Telugu is an added advantage.
- **Experience**:Minimum 0 - 2 years of experience in customer service, preferably in an ecommerce.
- **Technical Skills**:Familiarity with CRM tools, MS Office, and basic computer operations.
- **Soft Skills**:Strong problem-solving abilities, patience, and a customer-centric approach.

**Annual CTC Estimate**:

- ₹1.6 - ₹3 LPA (based on experience and interview performance) + Incentives upon achieving sales target
- 0 - 2 years experience
- Performance-based incentives will be provided upon achieving targets.

**Job Types**: Full-time, Permanent

Pay: ₹160,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Adyar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you an immediate joiner

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Adyar, Chennai, Tamil Nadu (preferred)

Work Location: In person

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