Customer Care Employee

3 days ago

Tamil Nadu, India DRÄXLMAIER Group Full time

Modern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you

**Customer Care Employee (HRL14)**

Position ID: 50930474

Worker Category: Temps plein, Location: Sousse

**Join our team and play a key role in ensuring top-quality customer care in the dynamic automotive industry If you're passionate about problem-solving, quality excellence, and customer satisfaction, this is your chance to make an impact. Take the next step in your career and be part of a team that drives innovation and continuous improvement**

**Your responsibilities**:

- Train personnel on the complaint process across production areas.
- Provide training and support for QSYS to ensure proper complaint documentation in QSYS/RQMS.
- Define KPIs to evaluate the complaint process.
- Prepare reports assessing complaints based on KPIs, including processing timelines, 8D report completeness, cost tracking, and content accuracy. Share insights with Quality Assurance and site managers.
- Continuously monitor internal and external complaints, focusing on customer issues.
- Define corrective actions for complaint processing challenges.
- Close customer complaints in QSYS/RQMS after verifying resolution.
- Identify and document QM system/process deviations and implement corrective measures.
- Coordinate complexity-related topics (internal/external).
- Oversee documentation creation in compliance with customer-specific guidelines.

**Your profile**:

- Engineering degree in Mechanical, Industrial, or Quality Engineering, or a related field, or equivalent to 3 years of experience in the quality area.
- Proficiency in quality methodologies (Ishikawa, 7 Quality Tools, brainstorming, etc.).
- Familiarity with customer portals.
- Excellent proficiency in English Language
- Ability to track KPIs, prepare reports, and assess process effectiveness.

**We offer**:

- Career Growth
- Exposure to Advanced Logistics Practices
- Competitive Salary and Benefits

Company / Legal Entity: METS Manufacture Electro-Technique de Sousse, Org-Code: OE-TN-SOM51

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