Customer Assistant

2 days ago


Hubli, India Five S Digital Full time

HR Bhumika Nayak - 9743828279

We are seeking a skilled and enthusiastic Customer Support Representative to join our team. As a Customer Support Representative, you will play a vital role in delivering exceptional customer service experiences to our English-speaking customers.

Key Responsibilities
- Provide accurate and timely solutions to customer complaints and concerns
- Utilize knowledge bases, FAQs, and other resources to resolve customer issues efficiently
- Collaborate with internal teams to resolve complex customer issues
- Meet and exceed performance targets, including first-call resolution and customer satisfaction
- Participate in training and development programs to enhance skills and knowledge

**Requirements**:

- Fluency in English languages (spoken and written)
- 0-2 years of experience in customer support or a related field
- High school diploma or equivalent required; degree preferred
- Excellent communication, problem-solving, and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Familiarity with customer relationship management (CRM) software and technology

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹11,500.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (required)

Work Location: In person


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