Customer Support Representative

2 days ago

Hubli, India Skytown Builders and Developers Full time

**Job Overview**:
**Key Responsibilities**:

- Update and manage customer information in the CRM system.
- Coordinate with other departments (e.g., sales, technical, or logistics) to resolve issues and ensure customer satisfaction.
- Process customer requests like refunds, product exchanges, or account updates.
- Identify and escalate priority issues to the front-end support or relevant departments.
- Generate regular reports on customer service metrics and identify areas for improvement.
- Assist in creating and maintaining documentation for internal processes and FAQs.
- Work closely with the front-end support team to ensure seamless customer service experience.

**Key Requirements**:

- Previous experience in customer support, preferably in a back-end or non-voice role.
- Strong organizational and data management skills.
- Excellent written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Problem-solving skills and a keen eye for detail.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive salary based on experience.
- Opportunity for growth and career advancement.
- Supportive work environment with training and development.

Pay: ₹10,970.47 - ₹14,022.63 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6363767718

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