L1 Support

20 hours ago


Bengaluru, India Tata Consultancy Services Full time

Grade-BPO1/2

Skill
- L1 support

Location
- Bangalore/Chennai
- Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
- Willingness to work in any shifts including night shifts
- Should be flexible for voice support
- Ability to understand customer issue and route to appropriate team
- Should be ITIL Foundation certified
- Must be a strong cross-team collaborator
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA-s and KPI-s


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