Payments Processing Officer

1 week ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 104340
**Department**: Insto Banking Services Group Services
**Division**: Institutional
**Location**: Bengaluru
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Bengaluru
**Work Hours**: 8.5 hrs & Rotational shift
What will your day look like?
**As a Sr Ops Analyst, you will**:
Ensure all payments are cleared, concise and timely
Provide a high level of customer service to the internal and external customers
Escalate customer complaint to PL/TL/manager when required
Follow up where necessary to meet customer needs.
Take initiative to identify process improvements, and present to Team Leader \ Manager with the solutions and the benefits.
Develop good working relationships with all stakeholders
Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements.
Resolve issues or escalate them as required.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
At least 2-3 years of experience in payments processing
Experience of working on RTGS, International payments and treasury back office transactions processing respecting dual control principle, legal framework and bank procedures/instructions
Excellent communication skills in written and oral English
Basic computer knowledge and familiar with MS Office tools.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
Job Posting End Date
17/10/2025, 11.59pm, (Melbourne Australia)

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