Payments Processing Analyst, Nct

Job Title Payments Processing Analyst NCT Location Bangalore India Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash valuables as well as the handling of cash related investigations This includes the processing of time-critical complex transactions on behalf of the Bank s internal and external clients cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution It often involves time critical potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash valuables transactions ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement SLAs and industry guidelines In addition the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level What we ll offer you As part of our flexible scheme here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under child care assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times Assist the team in the day to day operations Liaise with the sending location in case of any clarification Communicate to the team all process related clarifications received from the sending location Collate data regarding process issues and communicate the same to the Manager Carry out all the EOD functions as per checklists and maintain the relevant records Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager Ensure training of new recruits as per the Training Module To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure Keep Team Manager advised of the exceptional occurrences to enable appropriate action Ensure that all procedures laid down for process are adequately followed Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed Contribution to innovation Contribute ideas with the objective of achieving excellence in service quality Carry out the monthly departmental self-assessments based on the checklists Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines Ensure training of new recruits as per the Training Module Carry out tests or quizzes to assess the trainees Maintain all relevant training records Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments SWIFT Back office operation Operation Risk Minimum Graduation in any stream How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment