Payment Operations Analyst

Help empower our global customers to connect to culture through their passions Why You ll Love This Role As a Payments Operations Analyst at StockX you ll play a critical role in ensuring the accuracy integrity and efficiency of our end-to-end payments processes across StockX You ll work at the intersection of finance fraud and customer experience to monitor and resolve issues related to payment processing reconciliation and chargebacks You re detail-oriented analytical and eager to dive deep into data and processes to uncover root causes identify trends and drive improvements This role offers a unique opportunity to contribute directly to the trust customers place in our platform by ensuring seamless secure and accurate payment experiences What You ll Do Monitor and support daily payment operations across multiple providers and geographies including payment processing settlement chargebacks and refunds Investigate payment failures delays and discrepancies across systems partner with engineering finance and customer support to resolve them quickly and accurately Track and analyze key payment metrics such as authorization rates chargeback volumes refund rates and payment success by method or geography Act as a key liaison between internal teams Fraud Customer Support Treasury Finance Accounting Engineering and external payment vendors ensuring alignment on issue resolution payment performance and process improvements Respond to escalations and incidents involving payments document root causes and propose scalable fixes Partner cross-functionally with product legal compliance engineering and finance teams to implement operational improvements and ensure accurate financial flows Drive continuous process improvement by analyzing existing payment workflows and systems to identify inefficiencies reduce costs and enhance operational performance Propose and implement scalable solutions that streamline processes and improve execution across teams Support payment cost optimization efforts by tracking processing fees identifying costly payment methods or routing decisions and partnering with product and finance teams to reduce transaction costs without impacting customer experience About You 2-4 years of experience in payments operations financial operations treasury or risk within an e-commerce marketplace or fintech company Strong attention to detail and a process-oriented mindset you re comfortable digging into data and resolving operational edge cases Solid understanding of payment methods e g cards digital wallets bank transfers and processing flows auth capture refund settlement Experience working with payment service providers like Adyen Braintree Stripe or PayPal Proficient in Excel Sheets and familiar with SQL or BI tools e g Looker Tableau Strong written and verbal communication skills able to collaborate cross-functionally and clearly document findings and solutions Prior experience working on payment operations in U S and EU markets with an understanding of region-specific regulations schemes and payment trends Comfortable working in a fast-paced high-growth environment with a bias for action Nice to Have Skills Familiarity with network tokens account updater services or token vaults used in card-on-file transactions Working knowledge of payment orchestration platforms or routers e g Primer Spreedly Payoneer Experience supporting Alternative Payment Methods APMs like Klarna Afterpay or Apple Pay and or Local Payment Methods Understanding of payment pricing models e g interchange scheme fees processor markups and experience analyzing or reducing payment processing costs About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more StockX s powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE Off-White Louis Vuitton Gucci collectibles from brands including LEGO KAWS Bearbrick and Pop Mart and electronics from industry-leading manufacturers Sony Microsoft Meta and Apple Launched in 2016 StockX employs 1 000 people across offices and verification centers around the world Learn more at www stockx com We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position StockX reserves the right to amend this job description at any time StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment