Na Client Services

4 days ago

Mumbai Maharashtra, India WTW Full time

**Description**:
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work

The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Performance Objectives:
Excellence
- Perform and communicate with guidance from other team members in North America, routine and

recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit
calculations, forms review, payment processing).
- Continuously seek to identify areas where the service to clients/members could be improved and

communicate to the Senior Administrator/Team Leader.
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases and procedures.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritise and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firm’s values.

People
- Assist the wider team in more complex / project work when required.
- Accountable for own development, identifying and raising any learning needs with Administration

Co-ordinator.
- Understand your role within the team.
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix.

Clients
- Help to provide an efficient, professional service to meet all client/members' needs and to promote

the Willis Towers Watson brand.

**Qualifications**:
Qualifications:

- Graduate

**Requirements**:

- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.
- Pass at C or above for Maths and English at GCSE or equivalent.
- Experience in either DB/ DC pension administration or UK/US Pension experience essential

Knowledge/Experience:

- 2 - 5 years

Required Mindset and Behaviours:

- Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance

criteria

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