Client Support Executive Cogniter Technologies

2 weeks ago

Chandigarh, India Cogniter Technologies Full time

**Skills**:
- Working with customers to identify the software problems and advising on the solutions..
- Logging and keeping a record of customer/employee queries.
- Able to give software Demonstrations to customers.
- Updating self help manual so customers/employees can try to fix problems by themselves.
- An in-depth understanding of the software customers are using..
- Ability to assess each customer or employee's IT knowledge levels.
- Logical thinker and Ability to deal with difficult callers.
- Execellent communication skills.
- Good analytical and problem solving skills.
- Comfortable to work in U.S.shift..

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