Cogniter - Specialist - Client Relationship & IT Support
5 hours ago
Position Overview:Cogniter Technologies is looking for a proactive and client-focused Client Relationship & IT Support Specialist to serve as the bridge between technology and customer experience. In this hybrid role, you will be the primary point of contact for clients-delivering responsive IT support while building long-term, trust-based relationships. The ideal candidate will combine strong technical expertise with excellent communication and problem-solving skills to ensure client success and satisfaction.Key Responsibilities:Client Relationship Management:- Build and maintain strong, long-term client relationships to ensure satisfaction and loyalty.- Understand client business needs and recommend customized IT solutions.- Proactively identify and address potential IT risks, including security and system vulnerabilities.IT Support & Troubleshooting:- Act as the first point of contact for client IT support requests.- Provide timely solutions via phone, email, or remote assistance to minimize downtime.- Coordinate with internal IT teams and external vendors on escalated issues.Account & Service Management:- Manage client IT portfolios including software renewals, hardware upgrades, and cloud services.- Track system performance and recommend improvements or migration strategies.- Maintain accurate service tickets and client records in CRM tools.IT Product Knowledge & Strategy:- Stay current on IT, cloud, and cybersecurity solutions offered by the company.- Provide strategic recommendations aligned with client goals and emerging technologies.- Advise clients on cybersecurity, automation, and infrastructure optimization.Cross-Functional Collaboration:- Work closely with sales, marketing, and technical teams to align IT solutions with client objectives.- Share client insights and feedback to drive continuous product and service improvement.Required Skills & Qualifications:- 1-3 years of experience in IT support, client success, or customer-facing technical roles.- Strong understanding of IT infrastructure, cloud technologies, and cybersecurity.- Excellent verbal and written communication and interpersonal skills.- Proficiency in troubleshooting technical issues and managing multiple client accounts.- Experience with CRM and IT service management tools.- Strong organizational, multitasking, and problem-solving abilities.Why Join Us?Be part of a client-first, innovation-driven team redefining IT support excellence.Work on impactful projects that create measurable business outcomes.Collaborate with experienced professionals in a growth-oriented culture.Clear career progression path toward Client Success or Account Management leadership roles. (ref:iimjobs.com)
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