Customer Relationship Managment

2 days ago

Pune, India SoftwareGen Technologies, Magarpatta City Full time

**Roles and responsibilities for IT CRM Profile below**:
1. Planning CRM strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty.

3. Answering customer queries and dealing with complaints.

4. Building and maintaining profitable relationships with key customers.

5. Overseeing the relationship with customers handled by your team.

6. Resolving customer complaints quickly and efficiently.

7. Keeping customers updated on the latest products in order to increase sales.

8. Meeting with managers in the organization to plan strategically.

9. Understanding key customer individual needs and addressing these.

10. Knowing your competition and strategizing accordingly.

11. Maintain a positive attitude focused on customer satisfaction.

**Skills**: Strong Communication Skill, Negotiation, Self-motivated and driven by targets, IT skills, Commercial awareness.

Qualification: Any Graduate / postgraduate

Experience: 0-6 years

**Address - SoftwareGen Technologies,**

5050, 5th Floor, Marvel Fuego,

Above Maruti Nexa Showroom to Season Mall,

Hadapsar, Pune - 411028.

Kindly revert in case you can't attend the interview at the scheduled time.

**Regards,**
**Ms.Ashwini Patil**
**HR Executive**
**Omunim Munim Software Pvt.Ltd.**
**Mobile:
+91-XXXXXXXXXX
**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Pune, Pune - 411036, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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