Support Executive

3 days ago

Karur, India Mallow Technologies Private Limited Full time

**About the Company**:
We are looking for a proactive and customer-focused **Support Executive** to join our B2B SaaS team. In this role, you will be the first point of contact for our clients, ensuring a seamless support experience through prompt issue resolution, product guidance, and exceptional communication.**Responsibilities**:

- Understand client needs and provide accurate, timely solutions related to our **SaaS product features and usage**.
- Offer **product walkthroughs and onboarding support** to help customers get started and use the platform effectively.
- Troubleshoot and resolve customer issues within **defined SLAs**, escalating to technical teams when necessary.
- Maintain detailed records of client interactions, issues, and feedback using **ticketing and CRM systems**.
- Collaborate with the **product and development teams** to relay customer feedback and improve user experience.

**Requirements**:

- Bachelor's degree in any discipline.
- **1-3 years of experience** in customer or technical support, preferably in a **B2B SaaS** environment.
- Strong **problem-solving and communication** skills, both verbal and written.
- Familiarity with **support ticketing tools** (e.g., Freshdesk, Zendesk) and **CRM platforms**.
- Ability to prioritize, and manage time efficiently in a fast-paced environment.
- A **customer-first mindset** with a focus on satisfaction and long-term client success.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹450,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

Work Location: In person

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