Support Executive

6 days ago

Karur, India Mallow Technologies Private Limited Full time

**About the Company**:
We are looking for a proactive and customer-focused **Support Executive** to join our B2B SaaS team. In this role, you will be the first point of contact for our clients, ensuring a seamless support experience through prompt issue resolution, product guidance, and exceptional communication.**Responsibilities**:

- Understand client needs and provide accurate, timely solutions related to our **SaaS product features and usage**.
- Offer **product walkthroughs and onboarding support** to help customers get started and use the platform effectively.
- Troubleshoot and resolve customer issues within **defined SLAs**, escalating to technical teams when necessary.
- Maintain detailed records of client interactions, issues, and feedback using **ticketing and CRM systems**.
- Collaborate with the **product and development teams** to relay customer feedback and improve user experience.

**Requirements**:

- Bachelor's degree in any discipline.
- **1-3 years of experience** in customer or technical support, preferably in a **B2B SaaS** environment.
- Strong **problem-solving and communication** skills, both verbal and written.
- Familiarity with **support ticketing tools** (e.g., Freshdesk, Zendesk) and **CRM platforms**.
- Ability to prioritize, and manage time efficiently in a fast-paced environment.
- A **customer-first mindset** with a focus on satisfaction and long-term client success.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹450,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

Work Location: In person

  • Customer Support Executive

    3 days ago

    Karur, India Ganga Hr services Full time

    Greetings from Ganga HR SERVICES urgently Hiring for Customer support Executive reputed Banking company in Nammakal (paramathi velur)location Qualification : Any Degree Experience : 1-5yrs Salary : 8000-10000 Excellent communication in English **Salary**: ₹8,000.00 - ₹10,000.00 per month Schedule: - Day shift - Morning shift Supplemental Pay: -...

  • Customer Support Associate

    5 days ago

    Karur, India Renew Now solutions Full time

    Customer Support Executive/ Associate Job Description An international voice process job in specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how Responsibilities and Duties Provide customer support...

  • Admin Executive

    2 weeks ago

    Karur, India dexter academy Full time

    An Executive Administrative Assistant is an employee who provides high level administrative support to executives in the workplace, such as taking calls, scheduling meetings, managing executive requests, and other office duties **Salary**: ₹10,671.44 - ₹20,007.90 per month Schedule: - Day shift Supplemental pay types: - Commission pay - Performance...

  • Business Support Executive

    6 days ago

    Karur, India KP Solutions Full time

    Client Interaction & Services - Maintain the relationship with clients, Updating clients on market, company's research reports, new IPOs, etc, Proper confirmations of trades to clients on daily basis. Account opening and Mutual Funds processing. Revenue Generation - Customer Profiling ,Activation of inactive clients, Increasing volumes and revenue by proper...

  • Marketing Executive

    2 weeks ago

    Karur, India Newtron Talent Solutions Full time

    **Job Title**: Marketing Executive - (Fresher) **Job Summary**: We are seeking a proactive and enthusiastic **Marketing Executive (Fresher)** to support the marketing and sales team in promoting our granite products. This role will involve assisting with market research, client communication, digital marketing initiatives, and organizing promotional...

  • Amazon Digital Marketing Executive

    1 week ago

    Karur, India Sri Ashwini International Full time

    Description: Digital Marketing Executives with a background of working experience in Amazon. Roles and Responsibilities: Manage Amazon back end support work of Inventory management, Logistics,and shipping plans with different global markets. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,569.00 - ₹25,409.00 per month Schedule: - Day...

  • Costing Executive

    4 days ago

    Karur, India Sri Aadhava Groups Full time

    **Job Description: Costing Executive - Textile Industry** **Position**: Costing Executive - Textile Industry **Experience**: 10+ years in Fabric Costing **Location**: Karur,Tamil Nadu We as a leading player in the têxtile industry, renowned for its high-quality fabrics and innovative design solutions. With a legacy spanning over 40 years, we have...

  • Tele Caller Executive

    6 days ago

    Karur, India VC Web Designers Full time

    We have urgent requirement of tele-caller/marketing executive on fixed salary mode Qualification: any degree **Salary**: depends on your exp and performance base + incentive Working location: Karur Skill: Pitching clients for Website Designing and Development and generate leads advantage: No targets, Standard Salary Immediate joininers can most...

  • Voice Process Executive

    4 days ago

    Karur, India Talent Squard Full time

    **Location**: Karur **Job Type**:Full-time (Office only) **Job Summary**: We are looking for an experienced Voice Process Executive / Customer Calling Representative to manage inbound and outbound calls with both foreign and Indian handling international clients, and the ability to work collaboratively with teams to ensure a seamless customer...

  • Accounts Executive

    6 days ago

    Karur, Tamil Nadu, India Nimalaan Energies Full time ₹ 10,000 - ₹ 2,00,000 per year

    -Manage day-to-day accounting tasks-Responsible for maintaining accurate financial records-Ensuring compliance with accounting standards, and supporting business operations with timely financial reports.Job Type: Full-timeJob Type: Full-timePay: ₹10, ₹20,000.00 per monthWork Location: In person