E-commerce Executive

**Job Overview**

**Roles and Responsibilities**
- **Website Management**: Manage and maintain the e-commerce platform, ensuring products, content, and promotions are up-to-date and user experience is optimised.
- **Product Listing**: Add new products to the website, including writing product descriptions, uploading images, and organising products into relevant categories.
- **Inventory & Stock Management**: Monitor inventory levels and coordinate with suppliers and the warehouse to ensure product availability and accurate stock records.
- **User Experience**: Continuously improve the user journey, ensuring a seamless shopping experience from browsing to checkout.
- **Order Fulfilment**: Manage and process customer orders, ensure timely delivery, and coordinate with logistics and customer service teams to resolve any order-related issues.
- **Data Analysis**: Track and analyse website performance, including sales, conversion rates, traffic, and customer behaviour. Provide regular reports and insights to improve sales and marketing strategies.
- **Content Creation & Optimisation**: Collaborate with content teams to develop and optimise product pages, blogs, and other digital assets. Ensure content is SEO-friendly.
- **A/B Testing & Conversion Rate Optimization**: Perform A/B tests to optimise website elements and marketing strategies to improve user engagement and increase conversion rates.
- **Vendor & Supplier Relations**: Work closely with suppliers, logistics partners, and other stakeholders to manage product sourcing, shipping, and customer satisfaction.
- **Security & Compliance**: Ensure the e-commerce platform is secure and customer data is protected. Stay informed of relevant laws and regulations, such as GDPR and online privacy standards.
- **Technology & Tool Optimisation**: Keep up to date with the latest e-commerce technologies and tools. Work with developers and IT teams to troubleshoot and improve the website.
- **Cross-team collaboration**: Manage professional communication with 3rd party agencies such as developers, designers and digital marketing. So, with the Internal team.

**Must-to-Have Skills**
- 2-3 years of experience working with Shopify, including managing product listings, inventory, and theme customisations.
- Strong understanding of e-commerce principles, digital marketing strategies, and conversion optimisation.
- Proficiency with Shopify’s platform, including themes, plugins, and apps.
- Experience with Shopify Analytics to track and report on e-commerce metrics.
- Experience with Google Analytics, Google Ads, Google search console and Google merchant centre.
- Knowledge of SEO best practices for e-commerce websites.
- Excellent communication skills, both written and verbal.
- Ability to multitask, prioritise, and manage time effectively.
- Strong attention to detail and problem-solving skills.
- Understanding of payment gateways, shipping methods, and fulfilment processes within Shopify.

**Good-to-Have Skills**
- Familiarity with social media platforms and how to leverage them for e-commerce marketing and driving traffic to the Shopify store.
- Experience with third-party tools and apps in the Shopify ecosystem for upselling, cross-selling, and abandoned cart recovery.
- Knowledge of Google Ads, Facebook Ads, or other digital advertising platforms and their role in driving e-commerce sales.
- Experience with Shopify Plus or working with high-volume e-commerce stores.
- Knowledge of UX/UI best practices to improve customer journey and site navigation.
- Experience in managing Shopify apps for customer reviews, loyalty programmes, and subscription services.

Pay: ₹20,000.00 - ₹45,000.00 per month

Application Question(s):

- What is your Current monthly CTC?
- What is your Expected monthly CTC?
- If selected, how soon can you join?

Work Location: In person