French Language Expert

2 days ago

Mumbai Maharashtra, India Grace Services Full time

**French Language Expert - Voice Process (Customer Service | Hopper Process - Airline & Hotel Booking)**

**Work Location**:Mumbai, Maharashtra IN**
**Shift**:Night Shift | 5 Days Working | 2 Rotational Offs**
**Transport**:Pick-Up & Drop Provided by the Company**
**Accommodation**:15 Days Company-Provided Stay**
**Flight Ticket**:Provided by the Company (for relocation from any part of India)**

**About the Client - Hopper**

**Hopper** is one of **North America’s fastest-growing travel technology platforms**, trusted by millions of users globally. The company uses **AI and predictive analytics** to help travelers find the best deals on **flights, hotels, and car rentals**.

This process supports **Hopper’s airline and hotel booking operations**, assisting **French-speaking customers** with their travel needs and delivering a **world-class customer experience**.

**About the Role**

Grace Staffing Services is hiring **French Language Experts** for the **Hopper Process (Airline & Hotel Booking)**.
You will handle **voice-based interactions in French**, assisting customers with **bookings, itinerary changes, cancellations, and travel-related queries**, ensuring **clear communication, empathy, and timely resolutions**.

**Key Responsibilities**
- Handle **inbound and outbound calls** with French-speaking customers.
- Assist with **flight and hotel bookings, itinerary modifications, and cancellations**.
- Provide **accurate information** and ensure prompt issue resolution.
- Maintain **professionalism, empathy, and service quality**.
- Work effectively in **night shifts** with flexibility for rotational offs.

**Eligibility Criteria**
- **Education**: HSC or Graduate (any stream).
- **French Proficiency**:DELF B2 certification (mandatory)**.
- Excellent **verbal and written communication** in French and English.
- Must be willing to **relocate to Mumbai immediately after selection.**

**Relocation Details**
- **Company-provided flight ticket** for relocation to Mumbai from any part of India.
- **15 days of complimentary accommodation** upon joining.
- Office location and transport details shared during the final interview.

**Perks & Benefits**
- **Pick-Up & Drop** for all shifts.
- **Attractive salary** with performance-based incentives.
- **Global exposure** through a leading airline & hotel booking process.
- **Career growth** in a premium international travel brand.

**How to Apply**
- Prepare your **updated CV** highlighting your **French language proficiency** and communication skills.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹900,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Total Work: 2 years (required)

**Language**:

- French (required)

**Location**:

- Mumbai, Maharashtra (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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