Product Associate

**JOB DESCRIPTION**

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in the Card Services product team, you will contribute to the management of disclosed credit card terms on a customer’s account. You will partner with cross-functional teams to build and refine pricing capabilities that influence the customer experience and support strategic business initiatives.. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

**Job responsibilities**
- Support initiatives by collecting user requirements and feedback from business partners and project leads in formal and informal settings.
- Own Epics and Stories to deliver features fulfilling the project goals, including writing and refining Epics and Stories in JIRA with Scrum team, and partnering with Agile lead on sequencing.
- Maintain and prioritize the product backlog along with Sr. Product Analysts and product leadership.
- Identify potential project roadblocks, bottlenecks, and dependencies by understanding how the multiple project teams interact with one another

**Required qualifications, capabilities, and skills**
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Agile Experience with tools such as Jira and understanding of Backlog Prioritization Techniques.
- Demonstrated proficiency with Jira, Visio, SharePoint, Confluence and Microsoft Office (Word, Excel, PowerPoint, Pivot Tables).
- Effective communicator with excellent written and verbal communication skills. Capable of developing relationships positively, especially when working through challenging situations

**Preferred qualifications, capabilities, and skills**
- Ability to promote a strong control environment by adhering to risk/control, procedure and process expectations, while appropriately delivering what’s best for the customer.
- Desire to learn new technologies AWS/Cloud, ML/AI, Alteryx, Tableau.
- Background/Experience in product development or related experience, preferred. Knowledge of AWS is plus.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.