Regional Service Centre Incharge

5 days ago

Chandigarh Chandigarh, India Titan Company Full time

**Job Requirements**
- Responsible for territory / regional service centre & network service requirements
- Servicing of after sales products - ensuring repair / modification quality, on time service, lead time reduction, cost reduction
- Drive modification services within region, place relevant processes and methodology and achieve revenue target
- Responsible for regional stores service TAT, Quality, Revenue and initiatives
- Anchor Karigar Recruitment process and drive skill upgradation program for store Karigars
- Drive various service programs and initiatives across network
- Ensure Vendor lead time, Payment and on time material reconciliation
- Developing of new vendors & management for service vendors at the region
- Co-ordination with internal supply departments such as commercial, systems, technical services in day-to
- day execution and improvement areas
- Analyzing & providing feedback to mfg on factory defects for preventive action
- Managing day-to-day RSC operations and inventory management
- Implementation of lean principles in service cells
- Responsible for the closure product related customer complaints as first level SPOC
- Franchisee management for various service-related developments, issues and queries

Acts as VOC from the region, Sharing product quality Inputs /feedbacks of the region
- Acts as constant market reader /analyst by visiting and understanding market changes of our various competitor brands

**Work Experience**
- Any Graduate / Postgraduate / Diploma with 3-5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be added advantage
- Knowledge / Certification in Diamond and color stone
- operating System knowledge and presentation skills
- Passion for Customer service
- Good communication skill with proficiency in Hindi & English

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