Technology Support Iii

4 days ago

Bengaluru Karnataka, India JPMorganChase Full time

**JOB DESCRIPTION**

Join us for a rewarding opportunity to advance your technology support career and make a meaningful impact.

**Job summary**

**Job responsibilities**

- Supports daily maintenance of systems to ensure operational stability and availability.
- Monitors production environments for anomalies and addresses issues using observability tools.
- Identifies and escalates issues, providing solutions to business and technology stakeholders.
- Analyzes complex situations to anticipate and resolve incidents, problems, and changes across full stack technology systems.

**Required qualifications, capabilities, and skills**

- Formal training or certification on software engineering concepts and 3+ years applied experience
- Experience troubleshooting, resolving, and maintaining information technology services.
- Experience with observability and monitoring tools and techniques.
- Exposure to processes within the Information Technology Infrastructure Library framework.

**Preferred qualifications, capabilities, and skills**

- Experience with general purpose programming languages or automation scripting.
- Working understanding of public cloud.

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