Technology Support Iii

3 weeks ago

Bangalore Karnataka, India JPMorgan Chase Full time

Job Category Technology Support Propel operational success with your expertise in technology support and a commitment to continuous improvement As a Technology Support III team member in Chief Technology Office team you will ensure the operational stability availability and performance of our production application flows Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Produce operational and development expertise in building proactive monitoring contribute to auto heal recover during system failures Gather analyze synthesize and develop visualizations and report app system health uptime performance improvements change capacity management of the services supported Build strong relationship Engage in with the development team throughout the life cycle to help build for reliability Identify and or analyze patterns of incidents problem conduct flawless post-mortems develop permanent remediation plans implement automation to prevent future incidents from re-occurring Proactively identifies hidden problems and patterns and facilitate maximum speed of delivery by objectively binding to disruptions of the service Required qualifications capabilities and skills 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services Hands on platform skills Linux UNIX and Windows and application middleware support knowledge Experience with Automation and Configuration tools like Ansible Puppet Chef Experience with scripting programming languages such as Python Java Experience in handling critical application outages in an large scale operations driving root cause analysis and remediation Experience with instrumentation monitoring alerting and responding - relative to performance and availability of application using tools such as Dynatrace AppDynamics Splunk etc Experience with Jenkins GIT and CI CD pipelines Agile and Scrum practices Preferred qualifications capabilities and skills Understanding of concepts and principles behind DevOps and SRE Knowledge of Cloud Engineering understanding of private cloud principles and exposure to public cloud offerings such as AWS Azure Google cloud or similar technology is preferred

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