Ivr Testing

23 hours ago

Bangalore Rural District Karnataka, India Lakarya LLC Full time

JD**:IVR Tester**

**Responsibility of / Expectations from the Role**
- Understand the Architecture of the system
- Communication with Stakeholders
- Desing and create test cases and Cyara scripts as per business requirements
- Perform functional and regression testing
- Offshore - Onsite Coordination

**Must-Have**
- Good knowledge of Contact Center Domain preferably 4+ years.
- Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
- Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX
- Good knowledge of Cyara Automation tool
- Hands-on knowledge on automating IVR flows using Cyara Automation tool.
- Good knowledge of SQL queries
- Good knowledge of Genesys cloud, Genesys reports and dashboards
- Good functional understanding and testing knowledge of Salesforce Agent desktop
- Good communication skills
- Good knowledge of Database Testing

**Good-to-Have**
- Knowledge of Contact Center Workforce Management and Quality Management
- Knowledge of test automation (Java/Selenium) - scripting, debugging, maintenance of automation scripts
- Experience in API Testing

Experience in testing and automation of live chat apps

**Job Type**: Contractual / Temporary

Schedule:

- Monday to Friday

Work Location: On the road

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