Receptionist / CRM

7 days ago


Wadala Truck Terminal Mumbai Maharashtra, India SM Group Full time

Job Title: Receptionist/Customer Relationship Manager

Location: Wadala East, Mumbai

Experience: Minimum 2 - 3 years

**Salary**: Up to 20,000/ Month + Annual Bonus

Employment Type: Full time

Workdays: Monday to Saturday

**Key Responsibilities**:

- Oversee the end-to-end order processing from receipt to delivery ensuring timely fulfillment.
- Coordinate with internal departments to ensure accurate and efficient order handling.
- Deliver exceptional customer service, including timely updates and resolution of issues.
- Maintain and regularly update customer information in Excel and ERP software.
- Follow up on payments and ensure accurate record keeping.
- Collect feedback, address concerns, and encourage repeat orders through ongoing engagement.

**Qualifications & Skills**:

- Minimum HSC (12 th pass); a Bachelor s degree in any field is preferred.
- Minimum 2 3 years of experience in customer service, reception, or CRM roles.
- Strong interpersonal and communication skills in both English and Hindi.
- Proficiency in Microsoft Excel and experience with ERP systems.
- Ability to manage time, multitask, and work in a fast paced environment.
- Customer focused mindset with attention to detail and accuracy.

**Application Process**:
For queries, contact +91 8850694865

Current CTC

Expected CTC

Notice Period

Pay: ₹18,000.00 - ₹20,000.00 per month

**Experience**:

- Front desk: 2 years (required)
- Customer relationship management: 2 years (required)
- Microsoft Excel: 2 years (required)

**Language**:

- English (required)

**Location**:

- Wadala Truck Terminal, Mumbai, Maharashtra (preferred)

Work Location: In person



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