Receptionist/customer Service Advisor

5 days ago

Wadala Mumbai Maharashtra, India Humaniquee Full time

Job Description: Receptionist / CRM

Position: Receptionist / Customer Relationship Manager

Location: Wadala East, Mumbai

Timings: 10:00 AM - 7:00 PM

Shift Schedule: Monday to Saturday

Experience: Minimum 3 years

Age Requirement: 25 to 50 years

Gender: Open (Female preferred)

**Salary**: Up to ₹20,000/month + Annual Bonus

We are looking for a sincere, detail-oriented CRM Executive to manage customer

interactions and support our operations.

Key Responsibilities:

- Speak with customers daily on call to solve queries and provide support (in Fluent

English & Hindi)

Amazon, etc.) and Handle Entire Order to delivery process in a timely manner
- Coordinate with internal teams for order process
- Provide excellent customer service & Issue Resolution with regular client updates
- Maintain and update customer data in Excel and our ERP software
- Follow up on payments and maintain accurate records in excel
- Follow up with customers for feedback, repeat orders, or any concerns
- Ensure a pleasant customer experience with timely and clear communication

Pay: ₹15,576.89 - ₹19,519.01 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer relationship management: 1 year (preferred)
- Receptionist : 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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