
Receptionist/customer Service Advisor
2 days ago
Job Description: Receptionist / CRM
Position: Receptionist / Customer Relationship Manager
Location: Wadala East, Mumbai
Timings: 10:00 AM - 7:00 PM
Shift Schedule: Monday to Saturday
Experience: Minimum 3 years
Age Requirement: 25 to 50 years
Gender: Open (Female preferred)
**Salary**: Up to ₹20,000/month + Annual Bonus
We are looking for a sincere, detail-oriented CRM Executive to manage customer
interactions and support our operations.
Key Responsibilities:
- Speak with customers daily on call to solve queries and provide support (in Fluent
English & Hindi)
Amazon, etc.) and Handle Entire Order to delivery process in a timely manner
- Coordinate with internal teams for order process
- Provide excellent customer service & Issue Resolution with regular client updates
- Maintain and update customer data in Excel and our ERP software
- Follow up on payments and maintain accurate records in excel
- Follow up with customers for feedback, repeat orders, or any concerns
- Ensure a pleasant customer experience with timely and clear communication
Pay: ₹15,576.89 - ₹19,519.01 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- Customer relationship management: 1 year (preferred)
- Receptionist : 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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