Counsellor/psychotherapist

1 week ago

Pune HO Pune Maharashtra, India NHN Solutions Full time

**Roles & Responsibilities**:
1. Patient Counseling: Counsel patients on their concerns, explain treatment options, and detail the expected changes and improvements from the treatments.

2.Client Relationship Management: Act as the first point of contact, build rapport, and maintain strong relationships with clients to ensure trust and satisfaction.

3.Sales & Business Development: Achieve and maintain patient retention ratios, lead conversion, and patient conversion goals.

4. Cross-Selling & Upselling: Identify opportunities to sell additional relevant treatment packages and services to patients.

5. Patient Grievance Handling: Address and resolve patient complaints and grievances in a timely manner.

6. Follow-Up & Administration: Conduct regular follow-ups with all leads and maintain daily, weekly, and monthly reports.

7. Training & Development: Participate in regular training, workshops, and knowledge-building activities to stay updated on clinic services and improve counseling skills.

8. Process Adherence: Follow and contribute to improving the Standard Operating Protocols set by the organization.

9. Customer Service: Provide excellent hospitality to ensure the best possible patient experience.

Pay: ₹30,000.00 - ₹35,000.00 per month

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