Jira Service Desk Administrator

1 week ago

Karnataka, India Qode Full time

About the Role
**Key Responsibilities**:
Administer and maintain the Jira Service Desk instance in the cloud at Atlassian.
Create comprehensive reports and dashboards with required key performance indicators (KPIs).
Configure and monitor the Jira Service Desk system to ensure optimal performance and reliability.
Design and implement custom ticket entry masks for various departments, incorporating mandatory fields and efficient workflows.
Utilize in-depth Jira Workflow knowledge to automate and streamline service desk processes.
Leverage Jira Asset Management knowledge to effectively manage and track assets within the system.
Conduct thorough root cause analysis to identify and resolve underlying issues affecting service desk performance.
Provide basic administration support for Atlassian Confluence (on-premise installation).
Offer basic administration support for Jira Software.
Collaborate with cross-functional teams to gather requirements and implement solutions.
Develop and maintain documentation for Jira Service Desk configurations and processes.
Stay up-to-date with the latest Jira Service Desk features and best practices.
Troubleshoot and resolve Jira Service Desk issues in a timely manner.
**Required Skills & Qualifications**:
Extensive experience with Jira Service Desk administration in a cloud environment.
Proficiency in creating reports and dashboards using Jira reporting tools.
Strong understanding of Jira configuration, monitoring, and troubleshooting.
Experience in designing custom ticket entry masks and workflows.
In-depth knowledge of Jira Workflow, Change Management, and Asset Management.
Proven ability to perform root cause analysis and implement effective solutions.
Basic knowledge of Atlassian Confluence administration.
Basic knowledge of Jira Software administration.
Excellent English communication skills (written and verbal).
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Willingness to take responsibility and demonstrate process-oriented thinking.

**Job Types**: Full-time, Permanent

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