Jira Service Desk Administrator

3 days ago


Karnataka, India Qode Full time

About the Role
**Key Responsibilities**:
Administer and maintain the Jira Service Desk instance in the cloud at Atlassian.
Create comprehensive reports and dashboards with required key performance indicators (KPIs).
Configure and monitor the Jira Service Desk system to ensure optimal performance and reliability.
Design and implement custom ticket entry masks for various departments, incorporating mandatory fields and efficient workflows.
Utilize in-depth Jira Workflow knowledge to automate and streamline service desk processes.
Leverage Jira Asset Management knowledge to effectively manage and track assets within the system.
Conduct thorough root cause analysis to identify and resolve underlying issues affecting service desk performance.
Provide basic administration support for Atlassian Confluence (on-premise installation).
Offer basic administration support for Jira Software.
Collaborate with cross-functional teams to gather requirements and implement solutions.
Develop and maintain documentation for Jira Service Desk configurations and processes.
Stay up-to-date with the latest Jira Service Desk features and best practices.
Troubleshoot and resolve Jira Service Desk issues in a timely manner.
**Required Skills & Qualifications**:
Extensive experience with Jira Service Desk administration in a cloud environment.
Proficiency in creating reports and dashboards using Jira reporting tools.
Strong understanding of Jira configuration, monitoring, and troubleshooting.
Experience in designing custom ticket entry masks and workflows.
In-depth knowledge of Jira Workflow, Change Management, and Asset Management.
Proven ability to perform root cause analysis and implement effective solutions.
Basic knowledge of Atlassian Confluence administration.
Basic knowledge of Jira Software administration.
Excellent English communication skills (written and verbal).
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Willingness to take responsibility and demonstrate process-oriented thinking.

**Job Types**: Full-time, Permanent


  • Jira Administrator

    7 days ago


    Bengaluru, Karnataka, India Qode.world Full time

    **Required Skills & Qualifications**: - Extensive experience with Jira Service Desk administration in a cloud environment. - Proficiency in creating reports and dashboards using Jira reporting tools. - Strong understanding of Jira configuration, monitoring, and troubleshooting.\ - Experience in designing custom ticket entry masks and workflows. - In-depth...

  • Jira Administrator

    2 weeks ago


    Bengaluru, Karnataka, India INTEL Full time

    Intel's Foundry Technology Development Design Enablement (DE) organization is looking for a talented individual to support the organization's adoption of Jira Software and Jira Service Management as an Application Software Engineer. This role will be responsible for project administration, project customizations, automation, and end user support. This role...

  • Tooling Administrator

    21 hours ago


    Bengaluru, Karnataka, India Hewlett Packard Full time

    The Tooling Administrator will be working as part of the Tooling Team to help support the operational needs of our existing Jira users and the migration of new users and projects into our HP Jira primary instance. This role will also work in collaboration with the Coaching/Training team and other organizational stakeholders to help implement our agile...

  • Jira Administrator

    22 hours ago


    Bengaluru, Karnataka, India Softalentbee Consultant Services LLP Full time

    **Position**: Jira Administrator **Experience**: 3+ Years **Type**: 6-Month Contract **Joining**: Immediate **Location**: Bangalore (Hybrid) **Key Responsibilities**: - Administer and manage Jira projects, workflows, custom fields, screens, and permissions - Create and maintain dashboards, filters, and reports - Integrate Jira with tools like Confluence,...


  • Bengaluru, Karnataka, India Zensar Technologies Full time

    **Responsibilities**: - Working on Infrastructure and Application Service Desk/Helpdesk/L2 support issues. - Handle the tickets escalated by L1 team. - Resolve the Laptop / Desktop related tickets. - Coordinate with L1 team, customers and third parties to resolve the tickets - Identify and diagnose issues and problems. Record problems and their resolution...


  • Bengaluru, Karnataka, India Arm Full time

    Job Overview: Serve as the first point of contact for global user issues via chat, phone, and the ServiceNow portal. This hands-on role requires technical expertise and close collaboration with EIT teams to drive first-line fixes. Emphasize high customer service standards, quality, and a focus on delivering exceptional end-user experiences through full...

  • Jira Admin

    1 week ago


    Bangalore, Karnataka, India Diverse Lynx Full time

    JIRA Admin - Role Technology Lead Senior Consultant Detailed min 200 words We are seeking an experienced JIRA Administrator with 5-8 years of hands-on experience managing Atlassian tools JIRA Software JIRA Service Management Confluence etc The candidate will have to be Atlassian Certified proactive in process improvement and skilled in supporting both...

  • Italian Service Desk

    3 weeks ago


    Bengaluru, Karnataka, India, Karnataka ITC Infotech Full time

    About the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...


  • Bengaluru, Karnataka, India Poppulo Full time

    **Introduction** Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office...

  • Cloud Administrator

    2 weeks ago


    Bengaluru, Karnataka, India ABBYY Full time

    Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. With...