Front Office Executive

2 weeks ago


Bengaluru Karnataka, India 37th Crescent Hotel Full time

**Front Office Executive Responsibilities**
- **Guest Reception & Welcome**:

- Greet guests or visitors warmly and professionally.
- Handle check-in/check-out processes efficiently.
- **Telephone and Communication Handling**:

- Answer incoming calls, route them to the correct departments.
- Take messages and provide accurate information.
- **Reservation and Booking**:

- Manage room or appointment bookings using reservation software.
- Update and maintain booking records.
- **Guest Assistance**:

- Assist guests with inquiries, directions, and services.
- Handle complaints or escalate them to management when needed.
- **Administrative Duties**:

- Maintain front desk records, reports, and documentation.
- Handle clerical tasks such as filing, scanning, and data entry.
- **Coordination with Other Departments**:

- Communicate with housekeeping, security, and other teams for guest service needs.
- Ensure smooth flow of information between front office and backend departments.
- **Cash and Billing Management**:

- Handle billing, cash, and payment processes.
- Maintain records of transactions securely.
- **Security and Safety Monitoring**:

- Monitor visitor access and maintain security protocols.
- Ensure that guest records and identity verifications are correctly logged.
- **Appearance & Conduct**:

- Maintain a neat and professional appearance.
- Follow grooming and behavior standards as per company policy.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹26,355.93 per month

**Benefits**:

- Food provided
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Work Location: In person



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