Gm - Application Operations

1 week ago

Pune, India Vodafone Idea Full time

Job Req ID: 39245- Location: Pune, IN- Function: Technology/ IOT/Cloud- About:
**Role**

VAS Applications Operations

**Job Level/ Designation
M3 / General Manager

**Function / Department**

AO- Product & VAS

**Location**

Pune

**Hiring Manager**

Ashley Sebastian Dcunha

**Job Purpose**
- Application Maintenance - as per ITIL governance
- Incidents, Requests, Configurations & Change Management
- Capacity, High Availability, performance & Backup Management
- Access, Security & Privacy Controls adherence
- Application KPI & SLA compliance Tracking & Monitoring on availability, performance, productivity, Severity TAT compliance, RCA, RAD reviews, timely CAPA closures etc.
- Application upgrades & Consolidation Support to align to latest technology trends
- Support periodic HA & DR drills to ensure business continuity.
- Support Security & Compliance teams on Privacy, Vulnerability, User Access Management & Process audits.
- Publish periodic MIS & Management reporting
- Review All CRs, Demands being deployed and ensure error-free first time right deployment.
- Timely renewal of the operations contracts & Certificates to ensure service continuity.
- Periodic review of the operations Processes, Troubleshooting guides & introduce automation for error-free delivery & minimum service interruptions.
- Ensure escalation & interfacing with Business Users, Regulatory Users on a periodic engagement.

**Key Result Areas/Accountabilities**

**#** Ensuring business deliverables as per the agreed and defined SLA for the managed stack.

**# **Ensure that Service Incident S1, S2 are minimized.

**# **Ensuring S3 tickets, Incidents should remain to an acceptable limit.

**# **Product configuration to be delivered as per agreed Business TAT

**# **Ensuring alert monitoring and its periodical review.

**Core Competencies, Knowledge, Experience**

**# **Telecom IT domain knowledge with more than 15 years of experience in the relevant field.

**# **Strong verbal & written communication along with good soft skills, interpersonal skills, networking skills, team building and motivational skills.

**# **Partner management skill and negotiation skill are must.

**#** Wide exposure in incident & problem management, analytical ability towards production issues and root cause resolution for smooth Business Delivery.

**Must have technical / professional qualifications**

**# **Post Graduate in Computer Engineering/Application from renowned University

**# **Preferred** **ITIL foundation certified

**# **PMP / Prince2 / Agile certified

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