GM - Application Operations

Role

Big Data & EDW Ops Lead

Job Level/ Designation

GM

Function / Department

IT-Application Operations

Location

Pune

Job Purpose

• Lead the central operations of Cloudera Datalake Platform, Enterprise data warehouse Appliance, Hadoop IPDR platform services ensuring critical deliveries to Business Users, Nodal and law enforcement agencies.
• Accountable to manage and ensure availability of Hadoop & Cloudera platform services with timely and accurate delivery of critical KPIs to nodal teams and Business users.
• Oversee Incidents, Problems, Releases, changes & Solution Reviews, Ensuring uninterrupted service support as well as seamless transition from Build to Operate.
• Spearhead operational excellence initiatives and enforce compliance with IT KPIs to maintain high service availability. Drive operational excellence initiatives to ensure compliance to DOT service SLA commitments.
• Demonstrate strong service-oriented approach, taking full ownership of service management in multi partner setup.

Key Result Areas/Accountabilities

• Manage and ensure operational excellence in a cutting-edge portfolio comprising of 4 large Big Data clusters from Hadoop & Cloudera, IBMs enterprise data warehouse and new age tools HBase, Hive, Apache, Kafka and Spark. Thus, ensuring high performance and service excellence for our Business functions, Nodal & Legal teams.
• Ensure adherence to 10 critical IT SLAs, while processing 10+ trillion CDRs daily leading to 100+ Business, regulatory and Nodal KPIs, and ensuring adherence to high service performance guarantees through a multi partner engagement comprising of Skyvera, Kyndryl, Cloudera and IBM.
• Manage an IT Budget of 200 Mn and direct / Indirect team of approx 75 resources. Drive multi partner governance to drive service improvements, ensure compliance with service guarantees and communicate service performance to leadership.
• Drive excellence initiatives through automations to bring in operational efficiency and leverage AI, ML, RPA, etc technologies to streamline operations, reduce MTTR, process improvements and foster cost efficiency and business benefits.
• Good knowledge of service management, close coordination with delivery and transformation team to ensure smooth and seamless deployment of new IT applications or updates to existing ones

Core Competencies, Knowledge, Experience

• Experienced technologist with around 12 years of experience in managing Hadoop and Cloudera Big Data technologies.
• Proven track record of managing production environment, including high availability, SLAs, KPI monitoring, performance optimization, real-time ingestions, and data model management.
• Expertise in driving automation initiatives for incident reduction, process optimization, high availability through cutting-edge technologies, fostering an environment of continuous improvement.
• Proficient in analytical, independent thinking with a strong technological background. Skilled in managing application operations, incident & problem management, good knowledge of capacity planning and performance management
• Proficient in service delivery and streamlining processes and technologies, eliminating redundancies, and optimizing solutions. Proficient in fine tuning of Big data cluster technologies to improve performance. Exposure to Agile, ITIL, and DevOps methodologies
• Good communication and stakeholder management skills to manage partners and business stakeholders alike.

Must have technical / professional qualifications

• BE, MCA/MBA or Higher
• Cloudera Certification in Cloudera Data Platform
• Hadoop Certification in Hortonworks Data Platform

Years of Experience

12+ years

Industries to look from

• Telecom
• Big Data Professionals from BFSI, FMCG, Network Equipment manufacturers, IT Service providers